Refund policy

Refund & Return Policy

Last updated: October 17, 2026

We want every bottle to arrive in perfect shape and every first sip to be a good one. If something isn't right, here's how we make it right.

Damaged, defective or wrong items

Glass sometimes breaks in transit. If your order arrives damaged, leaking, defective or isn't what you ordered, email hello@drinknoless.co within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or issue a full refund, your choice, at no cost to you. You don't need to send the damaged bottle back.

Returns of unopened bottles

You can return unopened, sealed bottles within 30 days of delivery for a refund of the product price.

  1. Email hello@drinknoless.co with your order number and the items you'd like to return. We'll reply with return instructions and the return address.
  2. Pack the bottles securely, ideally in the original box and insert.
  3. Return shipping is paid by you unless the return is due to our error. We recommend a tracked service; we can't refund bottles lost or broken on their way back to us.

Returns sent without first contacting us can't be accepted.

Opened bottles

Because our spirits are food products, we can't accept returns of opened bottles for health and safety reasons. If you've opened a bottle and think something is wrong with it (for example, an off taste or appearance before the "best enjoyed within four weeks of opening" window), email us with your order number, the batch details on the label and a photo, and we'll look into it.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days; your bank may take a few extra days to show it. Original shipping charges are not refundable, except where the return is due to our error.

Exchanges

The fastest way to swap bottles is to return the unopened item as above and place a new order for the one you want.

Gifts

If the item was marked as a gift and shipped directly to you, you'll receive a refund to the original purchaser's payment method once the return is received. The purchaser will be told a return was made.

Orders from other retailers

If you bought Noless from Amazon, TikTok Shop or a store, please follow that retailer's return process.

Contact

Questions about a return? Contact us at hello@drinknoless.co.